I want to remove the the user from assigned to field but the user must present in the group??

[gokulraj]

My requirement is to hide the user1 from assigned to when selecting the assignment group while creating an incident ,but the user must be a member in   the group.

[Dubz]

But why do they need to be a member? Are they unable to see those tickets unless they are in the assignment group?

[gokulraj]

The user must be a member of that group.

[Sampath8]

Hello Gokulraj,

As per my understanding you can achieve this by adding a condition on Assigned to field.

Condition: Refer the screenshot.

Replace the UserID.

Let me know if you need any further assistance.

Thanks,

Sampath.

Business Technology Consultant.

[gokulraj]

Hi Sampath kumar Kotyada,

It is working,

The user is a member of 2 groups(Data Base & Network). I want to assign tickets to this user for one group(Data Base) & don't want to assign tickets for other group (Network).But the user is unavailable for both groups.

Regards,

Gokulraj S.

[Sampath8]

You need to write a script include for this and call it in the reference qualifier (Advanced).

These links might help you: Reference qualifiers , Constrain the assignment group field

Take experts advice on this.

Thanks,

Sampath.

Business Technology Consultant.