I want to run flow for already resolved incidents

Balakrishna_ABK
Tera Guru

‎08-10-2023 08:37 AM - edited ‎08-10-2023 08:47 AM

flow trigger condition- when incident state is resolved 
but I want to run flow for already resolved incidents of past 1 week without updating incidents
How to achieve in flow designer ?

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3 REPLIES 3

Harshal Aditya
Mega Sage
Mega Sage

‎08-10-2023 08:55 AM

Hi @Balakrishna_ABK ,

 

Hope you are doing well

 

May I know what is your requirement and what you will be doing with already resolved ticket.

 

Regards,

Harshal

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Balakrishna_ABK
Tera Guru
In response to Harshal Aditya

‎08-10-2023 09:16 AM

Hi @Harshal Aditya , I am creating other records by populating some incident fields data to other fields.

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Harshal Aditya
Mega Sage
Mega Sage

‎08-10-2023 09:36 AM

Hi @Balakrishna_ABK ,

 

In that case I would prefer you to write a one time fix script.

 

If you want to use flow in that case you can select run once form the flow

 

HarshalAditya_0-1691685272312.png

You can apply for each logic to iterate through each incident records.

 

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

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