I want to skip notifications when certain conditions are met.
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07-22-2025 12:56 AM
originator = updater
current.sys_created_by = current.sys_updated_by
What should I do in the above case?
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07-22-2025 03:33 AM
@Ankur Bawiskar
Here is the code we are implementing
When originator = updater, I want to skip to the team in charge
When originator ≠ updater, I want to skip the email to myself.
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07-22-2025 03:54 AM
screenshot is missing from the post.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 04:55 AM
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07-22-2025 05:02 AM
it should be this for the 1st image, 2nd one is fine
current.sys_updated_by.toString() != current.opened_by.user_name.toString()
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 06:16 PM
@Ankur Bawiskar
I'll give it a try. Thank you!