I want to skip notifications when certain conditions are met.
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07-22-2025 12:56 AM
originator = updater
current.sys_created_by = current.sys_updated_by
What should I do in the above case?
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07-23-2025 07:36 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-23-2025 09:17 PM
@Ankur Bawiskar
The method I tried worked.
Please let me know if you have any questions.
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07-23-2025 09:26 PM
are you using correct field name?
did you add gs.info() and debug?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 02:05 AM
@服部稜 You can simply open the notification in advanced view and uncheck the checkbox "Send to the event creator". It will avoid the user who is doing the action to receive a notification about that action. E.g New comments.
Please mark as correct if it helps you.
Best regards,
Thiago
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07-22-2025 03:31 AM
Thanks for the info.
When the originator = updater, I want to fly the email to the team in charge
When the originator ≠ updater, I want to fly the email to myself, so
what you gave me was not what I wanted to do.