I want to skip notifications when certain conditions are met.

服部稜
Tera Contributor

originator = updater

current.sys_created_by = current.sys_updated_by

What should I do in the above case?

 

14 REPLIES 14

@服部稜 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
The method I tried worked.
Please let me know if you have any questions.

@服部稜 

are you using correct field name?

did you add gs.info() and debug?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

thiagofemeira
Tera Contributor

@服部稜 You can simply open the notification in advanced view and uncheck the checkbox "Send to the event creator". It will avoid the user who is doing the action to receive a notification about that action. E.g New comments.

 

thiagofemeira_0-1753174957057.png


Please mark as correct if it helps you.

Best regards,

Thiago

hi
@thiagofemeira 

Thanks for the info.

When the originator = updater, I want to fly the email to the team in charge
When the originator ≠ updater, I want to fly the email to myself, so
what you gave me was not what I wanted to do.