I want to unlink my comapny email address and link my personal gmail account in now learning portl

[ShaziyaS1041050]

HI All,

I have obtained CSA certifications and have hands on practical experience working on my organization's ServiceNow profile, so i wanted to transfer it to my personal gmail account how can i do this .

Any help is greatly appreciated

[Dr Atul G- LNG]

Hi @ShaziyaS1041050 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[ShaziyaS1041050]

@Dr Atul G- LNG 

I have created an account with my personal gmail ID, so i have to login with personal gmail credentials into now learning and i want to do the steps as listed

[Dr Atul G- LNG]

Yes @ShaziyaS1041050 

Please send an email to web_support@servicenow.com if you come across any issue during merge.