i want to update an existing watchlist to include a new user for all new incidents.

[Wayne DeCoste]

Hello.

We have a new user on the support team. How do I update an existing watchlist with this new user so he is notified when a new incident is created, or an existing incident is updated/closed? 

Is there a way to do this without running a script? 

Thanks!

[Shashank_Jain]

@Wayne DeCoste, 

There is a way to add a user to the Watch list through the list view by selecting the incidents you want to update, then dragging and dropping values into the Watch list field and updating them manually.

However, the Watch list field is not editable in the list view by default (OOB), so this would not be considered a best practice.

Therefore, I believe it’s not possible to do this without using a script.

There is one scenario where it might work — though I’m guessing it’s not your business requirement. If you wanted to add that user to the Watch list of all incidents in your instance, you could simply find the notification that sends to the Watch list and add that user directly in the email recipient list. But this is more of a random workaround for a very specific case.

In conclusion, I recommend proceeding with a script, as that’s the only practical solution.

If this helps, please consider marking my answer as helpful/accepted — it motivates me to stay active in the community and also helps others find relevant solutions more easily.

Thank you!

[Wayne DeCoste]

Thank you Shashank_Jain for the very insightful response. Greatly appreciated. 

You are correct in that my requirement is to find a way to add the new user to all incidents going forward, opposed to any existing/open incidents.

That being said, I will do some research and try to find a way to locate the notification that sends email and add him as a temporary solution. 

Are you aware of an OOTB script that can be used to update the watchlist?

Thanks!
 

[Shashank_Jain]

@Wayne DeCoste , There is no such OOTB script, we can create a custom one for sure 

If this helps, please consider marking my answer as helpful/accepted — it motivates me to stay active in the community and also helps others find relevant solutions more easily.

Thank you!

[Wayne DeCoste]

Hello again. How can we create a custom script?