If the Knowledge base type is IT. Hide the knowledge articles for self service end users.

SathishchandraK
Tera Contributor

‎02-12-2025 12:45 AM

If the Knowledge base type is IT. Hide the knowledge articles for self service end users.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2025 04:55 AM

Hi @SathishchandraK 

 

Put the user criteria [NOT Available For ]in the IT knowledge base that will solve your issue.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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