If the Knowledge base type is IT. Hide the knowledge articles for self service end users.

SathishchandraK · ‎02-12-2025

Dr Atul G- LNG · ‎02-12-2025

Put the user criteria [NOT Available For ]in the IT knowledge base that will solve your issue.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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