If User selects '"I am unable to work (or my colleague on behalf of) " in Report an Incident form

Disha Patel2
Tera Contributor

‎11-01-2023 06:48 AM

If User selects '"I am unable to work (or my colleague on behalf of) " in Report an Incident then below values should be set in incident

Impact : 2 - Medium Urgency : 2 - Medium Priority :3 - Moderate

 

Where can I make this changes? Please help

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AnveshKumar M
Tera Sage
Tera Sage

‎11-01-2023 07:19 AM - edited ‎11-01-2023 07:19 AM

Hi @Disha Patel2 

You can use the script field in record producer to set the value.

 

 

var unable_to_work = producer.<YOUR_VARIABLE_NAME>;

if(unable_to_work == 'I am unable to work (or my colleague on behalf of)'){
	current.impact = "2";
	current.urgency = "2";
}

 

 

AnveshKumarM_0-1698848372412.png

 

Please mark my answer helpful and accept as solution if it helped t👍✔️

Thanks,
Anvesh
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Dipen Wadhwana
Giga Guru

‎11-01-2023 09:28 AM

Hi @Disha Patel2 ,

 

You can write the logic in script section of that record producer.

 

Please mark my answer as helpful if it helped you.

 

 

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