If User selects '"I am unable to work (or my colleague on behalf of) " in Report an Incident form

[Disha Patel2]

If User selects '"I am unable to work (or my colleague on behalf of) " in Report an Incident then below values should be set in incident

Impact : 2 - Medium Urgency : 2 - Medium Priority :3 - Moderate

Where can I make this changes? Please help

[AnveshKumar M]

Hi @Disha Patel2 

You can use the script field in record producer to set the value.

var unable_to_work = producer.<YOUR_VARIABLE_NAME>;

if(unable_to_work == 'I am unable to work (or my colleague on behalf of)'){
	current.impact = "2";
	current.urgency = "2";
}

Please mark my answer helpful and accept as solution if it helped t👍✔️

[Dipen Wadhwana]

Hi @Disha Patel2 ,

You can write the logic in script section of that record producer.

Please mark my answer as helpful if it helped you.