Based on the subcategory and category selected on the incident form, dynamically show only relatedci

ArunaTunga
Kilo Contributor

Monday

I have tried 2 methods to implement but related CI not showing in Configuration item field.

can any one help what's wrong in the code.

ArunaTunga_0-1767685078475.pngArunaTunga_1-1767685099928.png

Reference qualifier:

ArunaTunga_2-1767685184688.png

Method 2:

ArunaTunga_3-1767685261061.png

reference qualifier:

ArunaTunga_4-1767685295465.png

 

 

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Brad Bowman
Kilo Patron

yesterday

It looks like you are modifying the reference qualifier directly on the Dictionary Entry for the Configuration item field, which you need to note show that this field exists on the task table, so first be aware that you are changing the reference qualifier everywhere this field is used, on extended tables that don't have a Dictionary Override record.  So secondly, confirm that you do not have a Dictionary Override record for the incident table.  After this, the second method is closer to what you probably want to see.  The first method would require

return 'sys_idIN' + cilist.join(',');

but in either case if it's still not working you need to add some logs to the Script Include to see which if conditions are satisfied, etc.

 

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