Illegal access in VA Designer

[diana_tat]

When I am entering in Virtual Agent Designer in my PDI I get a prompt saying "llegal access to getter method getMessage in class java.lang.NullPointerException". If I click to open a topic, it shows Connecting and it doesn't load anything, it stays like this.

[Mark Roethof]

Hi there,

Since when are you getting this error? Did you just install Virtual Agent? Did you perform a Upgrade? Etcetera.

Since its a PDI, you can always opt for plugin "repair" within the Application Manager.

[diana_tat]

Hi,
I was working and I wanted to create a new NLU Model and suddenly the PDI was not working, I created the Model - starting from blank , and they it didn't load me the model. I went back to VA Designer and I noticed that error and the fact that the VA topics are not opening. The rest of the things work fine in the PDI.

[Cole Bechtold]

Hi @diana_tat,

We recently had this exact same issue after doing a fresh install / update of Virtual Agent in a demo instance.  After opening a Support Case, it turns out that there was an issue with an OOB Property. 

The error observed is due to empty value in the System Property 'glide.shared_service_scheduler.url'.  To resolve, update the Value of the Property to the expected OOB Value: 
https://sncmlscheduler.service-now.com/

Hope this helps.

Cole Bechtold

Solution Architect @The Whole Group