Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

(Image Not Visible) does there exist any roles to view images?

spracntgw
Kilo Expert

Hi all,

I have a big problem.

Without admin, all users cannot view uploaded images (for example, logo).

Please see the 3 pictures below;

[Login Form]

find_real_file.png

[Homepage]

find_real_file.png

[Service Portal]

find_real_file.png

Recently we have configured ACLs, so maybe the ACL setting causes this problem....

(But Not all images aren't visible.)

Please give me your comment.

Best regards,

Tomoaki

5 REPLIES 5

sourabh21
Mega Contributor

I had faced similar problem in Domain separated instance.

Images attached in catalog item content are stored in sys_attachment table. And it was by default visible to the domain I had attached images in. So make it global so that whosoever ( irrespective of domain) can view it ( with respect to user criteria used in available for ) can also view image attached.

Hope this helps