Images added by end user are not getting added in the interaction

[mynedisanjana]

Hi ,

While using the agent chat ,when a conversation is going on and the end user is adding the images the images are getting added to the interaction only after the interaction is being closed can anyone suggest how can we add the images to the interaction before the interaction is being closed(but if the agent is adding any images then it is working as expected)

Thanks in advance!! 

[keheni]

Check out the following sys_properties and see if these resolve your use case.  I could not find official documentation for these properties, but by default they were false in our environment:

com.glide.cs.upload.attachment.to.interaction - "Indicates whether to tag user uploaded images with interaction or not"
- This adds user uploaded images to the activity feed on the interaction record, where  previously only agent upload images were included

inactive.interaction.conversation.history.panel.enabled - "Display conversation panel on inactive interactions"
- This allows agents in workspaces to see the agent chat conversation on closed interactions which is even more useful than reading the internal transcript or activity feed that only appears to add images.

[Jiri K]

Thank you for that tip @keheni, that worked !