Hi All, I'm creating a flow to handle incidents on hold awaiting caller (automatically sending follow up emails and then closing if no response), but do you know how I can make it add only the last customer visible comment rather than all customer vi...
Hi,How can I add End Impersonation button? When I impersonate a contact (sn_customerservice.customer) user which has access only to Service Portal, i dont have End Impersonation option
I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.
Hi Every one,I need a solution for bypass the conflict change management for role change_manager.
Hi Community,I’m seeing a strange behavior in Audit History and would like to understand if this is expected.While checking audit logs, I noticed that ServiceNow is creating an audit entry even when the field value does not actually change.Example fr...
Hello.I created a new meta tag and gave it to over 100 forms. Now when i pushed my update set from dev to test, i noticed all the records dont have my meta tag, just the sysid of it. And the creation of the meta tag is nto in my update set and i cant...
Hi Team, How to map the fields for dot walking fields in Transform map. Please let me know. Thanks,Manju
Hi, I have created a URL type field called caseID. Requirement is if i click on the value it should redirect to an external link (caseID number should be added to the end of the link). Is it possible to achieve this? I have tried default value and ca...
I added a modal that is called from a related list declarative action. It shows risk statements that a user can select and, the idea is that when they click a button, the selected statements are used to create risks against the project. Therefore, th...
Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...
Hi All!!For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group the...
I want to create a custom variable such that user can select multiple options form the choices such that the choices are added and not referred to any table i.e. I want a custom variable which take choices like select box but user can select multiple...
In the mobile app, in a reference field lookup in input form screen, how to add a pre-set filter that the user can modify. Just like in platform. I'm trying to link the list screen on the input form screen, but it seems to link to the card on the li...
Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...
