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Resolved! Script include protection read only

Hi Frds,I`m facing a issue in script include, created script inculde and set protection policy as read only on Fuji version. I have admin rights but not able to edit this? I want to edit or delete this script include. Pls help.Thanks,Ravish

ravi2k by Kilo Contributor
  • 8992 Views
  • 15 replies
  • 3 helpfuls

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

NishmithaS by Tera Contributor
  • 212 Views
  • 4 replies
  • 0 helpfuls

Knowledge Search is not Working for Public Users

Hello Everyone,While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.The Same Knowledge Search is Working if i logged in and Search the Articles.Please let me know the possible reasons to fix the issue.Tha...

Virtual Agent chat Box Not Working

Hi,when we click on the Virtual Agent Chat, we are getting error like Page not found.And in Go section it shows $sn-va-web-client-app.do?sysparm_stack=no@99@sysparm_nostack=trueAny guidance on this?Thanks in Advance 

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rajesh54 by Tera Contributor
  • 294 Views
  • 3 replies
  • 0 helpfuls

Hide Choices based on field value in List View in Workspace

Hi Everyone,I need some help with hiding/restricting specific choices in a field.I have a Type field on the Exception table with two choices: Open and Closed. I also have a Status field with four choices: 1, 2, 3, and 4.My requirement is that when Ty...

harinya by Tera Contributor
  • 196 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Table API returning fewer record while streaming

Hi folks,We have identified a data discrepancy issue where the ServiceNow Table API intermittently returns fewer records than expected when multiple API calls are executed in parallel. The occurrence is entirely random with no noticeable patterns obs...

Sanchit3 by Tera Contributor
  • 542 Views
  • 2 replies
  • 0 helpfuls

Major Incident Management Playbook - Resolve Activity Issue

Hi allI am unable to Resolve the Major Incident in the playbook activity. After clicking the Resolve button, nothing happens. I tried following these KBs as well, but the issue still persists. https://support.servicenow.com/kb?id=kb_article_view&sysp...

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Ash33 by Tera Expert
  • 365 Views
  • 2 replies
  • 0 helpfuls