Import sets are Errors

Venkatapuram Ga
Tera Contributor

‎11-20-2024 08:42 PM

Hello

 

We have one data source connected to another, and we have scheduled a job to run every day. However, sometimes the import set fails to process and throws an error like "java.io.IOException: Problem opening a handle to remote file." I'm not sure if this is an issue with ServiceNow or with the file itself. If anyone has any insights or ideas, please let me know. It would be very helpful in figuring this out. would be very helpful in figuring this out. would be very helpful in figuring this out.

0 Helpfuls
  • 861 Views
1 REPLY 1

Juhi Poddar
Kilo Patron
Kilo Patron

‎11-20-2024 09:41 PM

Hello @Venkatapuram Ga 

The error "java.io.IOException: Problem opening a handle to remote file" usually indicates an issue with accessing the file rather than a ServiceNow platform problem. Possible causes include:

  1. File permissions or availability issues on the external server.
  2. Network connectivity problems between ServiceNow and the file server.
  3. Incorrect configuration in the data source, such as invalid credentials or file paths.

Steps to troubleshoot:

  • Verify the file exists and is accessible when the job runs.
  • Check network connectivity or MID Server configurations (if used).
  • Review ServiceNow logs for more details (System Logs > All or Import Set Logs).

If the issue persists, coordinate with the file owner to ensure permissions and file server health are in order.

 
 

"If you found my answer helpful, please like and mark it as the "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar