Importing xml into the instance

[johannes5]

Hi ServiceNow Community Developers,

I have a question, in Dublin as a developer I had an admin role and I was able to export / import an xml file to any any instance (dev, test, prod, sandbox). The high security plugin was not enabled. I just joined a new company and they are in Eureka and have a high security plugin enabled. They have 5 instances sandbox (sandbox, dev, test, uat and prod). I noticed that in some instances I can elevate my security settings to the security admin role and that gives the ability to import an xml file. However in their uat and prod instances I am unable to see the 'Import xml' ui action from any list I go to which means that there is no way for me to import an xml file into these two instances. Also I am unable to elevate my privileges in these two instances, I just cannot see the padlock icon (next to the impersonator icon) which is the icon that allows me to elevate my privileges in the other   instances. I am not sure if this is a Eureka feature or it was done by the implementation team for a reason but I was wondering how do I get around this? In other words what do I need to do in the instance in order to get the functionality to be able to do an xml upload as I will need this for things that do not go to update sets like data import and scheduled jobs. Please advise.

Thanks,

Johannes

[johannes5]

Thanks Jason,

Giving myself the security_admin role, then logging out and logging back in did the trick. I now see the regular behavior I am used to.

Thanks,

Johannes

[johannes5]

Hi Alex,

I was not aware that one can move an xml file this way too, I will definitely try it as it may be a much safer option than giving myself the security_admin role.

Thanks,

Johannes

[johannes5]

Hi Alex,

Your solution works too, i just vetted it in our instance and it looks good.

Johanens