In a workflow, how to pull work notes from one catalog task to another?

[selenasmith]

I'm working on a (relatively) simple workflow which creates 2 catalog tasks:

1.   First task, send to support group manager for approval and comments in the "work notes" field.

2.   Second task to server admins for action

The second task needs to include the work notes from the first field.   What's a simple way to accomplish this?

Thanks,
Selena Smith

[sourabhd87]

Use a scratchpad.

eg: workflow.scratchpad.wknotes = task.work_notes;

Kind regards,

Sourabh D

[selenasmith]

Thanks.   I'm not sure when to store the work notes.   Should I add a Run Script activity after the 1st task to store the work notes in a scratchpad variable?

[Abhinay Erra]

Sorry, there was a typo in my script. Try this

task.work_notes=pullComments();

function pullComments(){

var comments=[];

var gr= new GlideRecord("sc_task");

gr.addQuery("request_item",current.getValue("sys_id"));

gr.query();

while(gr.next()){

comments.push(gr.work_notes.getJournalEntry(-1));

}

[selenasmith]

Thanks, but it didn't seem to work..   There's nothing in the 2nd task's work notes field.

[Abhinay Erra]

Ahh.. My mind is some where else today. I am not returning anything form the function. Sorry, use this

task.work_notes=pullComments();

function pullComments(){

var comments=[];

var gr= new GlideRecord("sc_task");

gr.addQuery("request_item",current.getValue("sys_id"));

gr.query();

while(gr.next()){

comments.push(gr.work_notes.getJournalEntry(-1));

}

return comments.join();

}