In a workflow, how to pull work notes from one catalog task to another?

selenasmith · ‎08-02-2016

I'm working on a (relatively) simple workflow which creates 2 catalog tasks:

1. First task, send to support group manager for approval and comments in the "work notes" field.

2. Second task to server admins for action

The second task needs to include the work notes from the first field. What's a simple way to accomplish this?

Thanks,
Selena Smith

Abhinay Erra · ‎08-03-2016

Ahhh... See that is the problem, I was assuming this is on the sc_req_item all the way. Change your script to this, hopefully it will work now.

task.work_notes=pullComments();

function pullComments(){

var comments=[];

var gr= new GlideRecord("sc_task");

gr.addQuery("request",current.getValue("sys_id"));

gr.query();

while(gr.next()){

comments.push(gr.work_notes.getJournalEntry(-1));

}

return comments.join();

}

View solution in original post

Abhinay Erra · ‎08-02-2016

Is it visible in the activity log too? When you post something in the work_notes, is it visible on the activity log?

selenasmith · ‎08-02-2016

Yes it is:

Abhinay Erra · ‎08-02-2016

Selena,

If this is on your personal developer instance, I can look into it.

selenasmith · ‎08-02-2016

I appreciate all your help this afternoon. It's not on my personal developer instance. At this point I might open a HI ticket and see if there's an issue with our instance.

Thanks!

swathisarang98 · ‎04-04-2021

Bro you are awesome..the code worked.