In a workflow, how to pull work notes from one catalog task to another?

[selenasmith]

I'm working on a (relatively) simple workflow which creates 2 catalog tasks:

1.   First task, send to support group manager for approval and comments in the "work notes" field.

2.   Second task to server admins for action

The second task needs to include the work notes from the first field.   What's a simple way to accomplish this?

Thanks,
Selena Smith

[sourabhd87]

Hi Selena,

workflow.scratchpad.wknotes = task.work_notes; should be added in the task from which work notes needs to be copied.

You can retrieve the scratchpad variable in any task that follows simply by mentioning:

var abc = workflow.scratchpad.wknotes;

Using the Workflow Scratchpad - ServiceNow Wiki

Let me know if that works.

Kind regards,

Sourabh D

[Abhinay Erra]

What do you see form the logs that you placed in the script?

[Abhinay Erra]

Did you try to see the logs to know if the script is working properly or not?

[selenasmith]

I'm not sure where the logs are located

[Abhinay Erra]

If you have not changed, first change your script in the task activity to   this

task.work_notes=pullComments();

function pullComments(){

  var comments=[];

  var gr= new GlideRecord("sc_task");

  gr.addQuery("request_item",current.getValue("sys_id"));

  gr.query();

  while(gr.next()){

  gs.log("From workflow "+ gr.number);

  comments.push(gr.work_notes.getJournalEntry(-1));

  gs.log("From workflow "+ gr.work_notes.getJournalEntry(-1));

  }

  gs.log("From workflow final return "+comments.join());

  return comments.join();

}

Then publish your workflow, then order that item again and close the task1 so that task2 is created. Now go to the logs as shown below

Type Script log in the navigator and open the module as shown below and add a filter condition which says Message contains From workflow.