In app push notifications

[nitinsharma2510]

How do I setup in app push notifications as displayed in the image attached. I have configured a notification with Push Notification set to true and attached Push Notification Message but the notification is not triggered. Kindly suggest any fixes or alternate approach.

 

[Dr Atul - LNG]

HI @nitinsharma2510 

Push notification work for Mobile app only.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952312#:~:text=1)%20Logout%2....

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957418

[nitinsharma2510]

Hey @Dr Atul - LNG 

I can see that some notifications are being triggered even on the desktop native UI (website). The configuration is available from notification tab > settings > custom notifications. Here I was able to add the incident reassigned notification which was then displayed. Can something similar be done for custom notifications as well?

[Dr Atul - LNG]

Sorry mate, as per me not available for custom notification,, adding experts  @Sandeep Rajput  @AshishKM any thoughts

[nitinsharma2510 · Accepted solution]

This was configured using the table "sys_notification". Created the notification as we create an email notification. Then added the Content from the related list by creating a new record of type "Next Experience". The Message Heading and Message is added in the Content record.