In B2B model how contact will raise case against product either using sold product or asset table

[veerabhaskar do]

Hi Team,

After activating the order management plugin I seen order tab in CSM portal,
In B2B scenario contact ordered a one product from CSM portal, after delivered product that product associated with contact details are stored in sold product or asset table. If map any of the table, then which approach is used. Because In CSM portal under support tab we have product(sold_product) and asset(alm_asset) options.

If product have an issue then, how contact person can raise the against product either he can go with sold product or asset and which approach is suitable for B2B model.

[Community Alums]

Hi @veerabhaskar do ,

It should be using sold products .

[Satishkumar B]

Hi @veerabhaskar do 

Using the Sold Product table (cmdb_ci_sold_product) is typically more suitable for a B2B model in the CSM portal when dealing with specific products sold to customers.

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