In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exisits only when the change record is in "New" State , when it moves to Assess/Authorsie/schedule state, this button disappers, how to add t

[Madhurya]

Hi , 

In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exists only when the change record is in "New" State , when it moves to Assess/Authorise/schedule state, this button disappers, how to add that button again in all assess/authorise/schedule states.

In New state , below screenshot. 

In Assess/Authorise/Schedule, the button disappeared, how to add that "Add" Button again here?

[Murthy Ch]

Hi @Madhurya 

I believe the Add button is a UI action on Affected CI's table

I think you need to modify the UI action codition.

UI action link: https://<instancename>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=77688cfe6f35f100e5f2b3312e3ee4e6

Thanks,

Murthy

[Murthy Ch]

Hi Madhurya,

That is happening because of OOB before insert business rule,

I'm not sure whether we can modify this or not

Link: https://<instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=9f427066b7ab23000999e4f6ee...

Thanks,

Murthy

[Pavankumar_1 · Accepted solution]

Hi Madhurya,

1. As shown in below screen shot you can find the Add UI action on Affected CIs related list of Change request.

2. In order to show the Add button on other states of Change Request add the below shown condition on screenshot(||parent.state=='-3') 

In below I have added Authorize state choice value is -3 you can add your state values.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Pavankumar

[Madhurya]

Thankyou @Pavan ! this worked to display the add button, but when I actually add a new CI through the add button, that shows me an error and not allowing me to add the CI, the below screenshot is the error. 

Where can I modify the code to allow the user to add CI's when they click on the "Add button"