In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exisits only when the change record is in "New" State , when it moves to Assess/Authorsie/schedule state, this button disappers, how to add t

Madhurya
Kilo Contributor

Hi , 

In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exists only when the change record is in "New" State , when it moves to Assess/Authorise/schedule state, this button disappers, how to add that button again in all assess/authorise/schedule states.

 

In New state , below screenshot. 

 

In Assess/Authorise/Schedule, the button disappeared, how to add that "Add" Button again here?

find_real_file.png

1 ACCEPTED SOLUTION

Pavankumar_1
Mega Patron

Hi Madhurya,

1. As shown in below screen shot you can find the Add UI action on Affected CIs related list of Change request.

 

find_real_file.png

 

2. In order to show the Add button on other states of Change Request add the below shown condition on screenshot(||parent.state=='-3') 

In below I have added Authorize state choice value is -3 you can add your state values.

 

find_real_file.png

 

Hope it helps!!

Please Mark Correct/helpful, if applicable, Thanks!! 

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

5 REPLIES 5

Murthy Ch
Giga Sage

Hi @Madhurya 

I believe the Add button is a UI action on Affected CI's table

I think you need to modify the UI action codition.

UI action link: https://<instancename>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=77688cfe6f35f100e5f2b3312e3ee4e6

 

Thanks,

Murthy

Thanks,
Murthy

Hi Madhurya,

That is happening because of OOB before insert business rule,

I'm not sure whether we can modify this or not

Link: https://<instancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=9f427066b7ab23000999e4f6ee...

 

Thanks,

Murthy

Thanks,
Murthy

Pavankumar_1
Mega Patron

Hi Madhurya,

1. As shown in below screen shot you can find the Add UI action on Affected CIs related list of Change request.

 

find_real_file.png

 

2. In order to show the Add button on other states of Change Request add the below shown condition on screenshot(||parent.state=='-3') 

In below I have added Authorize state choice value is -3 you can add your state values.

 

find_real_file.png

 

Hope it helps!!

Please Mark Correct/helpful, if applicable, Thanks!! 

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Thankyou @Pavan ! this worked to display the add button, but when I actually add a new CI through the add button, that shows me an error and not allowing me to add the CI, the below screenshot is the error. 

Where can I modify the code to allow the user to add CI's when they click on the "Add button"

find_real_file.png