In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exisits only when the change record is in "New" State , when it moves to Assess/Authorsie/schedule state, this button disappers, how to add t

Madhurya
Kilo Contributor

Hi , 

In change request record, in related lists, in affected CIs, there is a button called "Add", but this button exists only when the change record is in "New" State , when it moves to Assess/Authorise/schedule state, this button disappers, how to add that button again in all assess/authorise/schedule states.

 

In New state , below screenshot. 

 

In Assess/Authorise/Schedule, the button disappeared, how to add that "Add" Button again here?

find_real_file.png

1 ACCEPTED SOLUTION

Pavankumar_1
Mega Patron

Hi Madhurya,

1. As shown in below screen shot you can find the Add UI action on Affected CIs related list of Change request.

 

find_real_file.png

 

2. In order to show the Add button on other states of Change Request add the below shown condition on screenshot(||parent.state=='-3') 

In below I have added Authorize state choice value is -3 you can add your state values.

 

find_real_file.png

 

Hope it helps!!

Please Mark Correct/helpful, if applicable, Thanks!! 

 

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

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5 REPLIES 5

Hello @Madhurya, Were you able to achieve the requirement at all?