In customer service case the correspondence message field Text.

pragadeesh254
Tera Contributor

3 weeks ago

In customer service case, If we have created the correspondence from that case 

 

 

pragadeesh254_0-1764165570434.png

 

In the correspondence record the Message field shows default value text format "Verdana and 8Pt". 

 

pragadeesh254_2-1764165701117.png

 

Where can i see the text format configuration for the message field in correspondence.

 

 

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SumanthDosapati
Mega Sage
Mega Sage

3 weeks ago

@pragadeesh254 


1) From the HTML field on the form right click and select Configure dictionary 
2) Set the desired html code value in the default value tab of the configure dictionary form. For example '<p style="font-size:large;"></p>' to set the font to large

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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