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In desktop, Instance is showing in Mobile View by default

Bhavani3
Tera Contributor

‎03-28-2024 04:08 AM

Instance is showing in Mobile View by default even though I'm using desktop/laptop. For all users whom are using this instance it is showing like that. How to change the view to Desktop-view again?

I tried adding ?sysparm_device=desktop in url and it is changing to desktop view but when I open something from Nav Bar then it is opening in mobile view. Also portals are showing in Mobile view.

Can someone please provide a solution for this? 

Thanks! 

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Dr Atul G- LNG
Tera Patron

‎03-28-2024 04:21 AM

Hi @Bhavani3 

 

Open the record and change the view from there. Any screenshot possible?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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