Hi,There is an out of box Business Rule on Incident Table named "mark_closed", which used gs.calDateDiff function to calculate difference between 'opened_at' and 'closed_at' fields.However, this function is not working properly. There seem to be some...
Any javascript gurus out there that can provide a script that would set the default date in a "date" field for the prior day?
Hi I am trying to add two blank lines between text and field values on a task description. I am using task.description in the script part of the create task workflow item to define the description for the task to be created. For example: task.des...
My organization is such that many support staff belong to multiple support groups. I need to understand the following: We have the system configured to auto assign a task (i.e. Incident) to the support person that creates the task... How does Servi...
I am trying to update the record in the ServiceNow instance by using the URL as mentioned inn the wiki http://wiki.servicenow.com/index.php?title=JSONv2_Web_Service, but unfortunately it is not happening. However, i am able to insert the record bu...
We have a requirement where some specific set of users should be excluded in all the email notification. Eg: We are receiving Auto Emails from different systems for ticket creation in service now, outbound notification to those systems should be rest...
These are the approaches I tried.When I go into Workflow Editor, I have a workflow that shows that it was checked out, by me, back in July (the highlighted one)I ended up never doing anything with it, so I am trying to delete it, but I don't have tha...
I need to use the same client side script in both a UI action and a UI policy. I'm wondering if it's more efficient to use a script include, or to just type the code twice in both places. My gut says the former, but I can't get my script include and ...
Colleague is generating a report of Incident calls group by Resolution code. As there are Incident tickets that haven't been closed yet so the resolution code is null or none. When generating the report it classifies the null group as "(empty)" which...
I have an issue with how a choice field displays on a list view of records versus when it shows when viewing the record on a form. I am not sure if this is a bug or am i missing some configuration step to display the choice field correctly. The f...
Hi Everyone, I'm in the process of testing things for our upgrade to Eureka and I've discovered an bug in presumably our customization (exists in our current production instance (calgary) as well). On our Change form, we've got a "Tested by" field...
We would like to use a reference qualifier to limit the CI's that are displayed, using a Property that holds the classes that we want available. Currently, we have the Class field on the forms we use, and we filter the classes using a script include ...
Hi,I am setting up Eureka for the first time and the new UI14 does a right alignment of labels so they are now right next to the inputbox. We are not really happy with this because labels that sit on their own line (like a description field label), a...
Hi SNC, I am stuck with a workflow here. What I have is a workflow over sc_req_item table. I have my own stage set and I am using custom stages - submitted, assigned, under investigation, etc. The first couple of steps of my workflow are to set the ...
Hi, I am taking the request no. from a request item (sc_req_item) table based on some conditions and then querying that request no. into request table (sc_request) and then assigning a static value of a particular user to the field of requested_for'...
