In Inbound email action record is getting updated by guest user instead of User id.

[amit71]

In Inbound email action record is getting updated by guest user instead of User id though my id is existing in the user table. Please suggest.

[Eswar Chappa]

Hi @amit71 the below article will help you with your solution:

https://www.servicenow.com/community/developer-forum/inbound-email-action-is-setting-the-requested-f...

Cheers, hope that helps

Eswar Chappa

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