in incident form caller id need to show another details like phonenumber, dept, etc

[Community Alums]

Hi there,

In incident form currently it will showing name and email id now i need to add some more like phone number, department etc how can i achive.

anyone suggent in where i need to change in script. any one tell me source code as well.

Regards,

Rajesh

[Sheldon Swift · Accepted solution]

Hi @Community Alums - This is achieved by defining ref_ac_columns on the incident.caller_id dictionary entry. This video can help: https://www.youtube.com/watch?v=DipYUHHrnCE

[Community Alums]

Thanks @Sheldon  Swift , it's working right now.