in javascript can we use html

[Vedavalli]

In notifications I've configured for team actionable notification. SO IN LINKN TO CONTENT I'VE written javascript to show the variables i wanted to show in tabular format. So how to use html in that script . i used table,tr,td tags not working

[Ankur Bawiskar]

@Vedavalli 

I don't think HTML tags work there.

For testing you can try adding a message which is with bold tag <b>

If it works then table tag should also work

if not then HTML tags are not supported there.

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[Bhuvan]

@Vedavalli 

Follow below documentation link

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/t...

You can also refer below articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727884

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743622

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Tejas Adhalrao]

Hi @Vedavalli ,

in your script Right now, you are joining the text using ** and \n.
These symbols work only for plain text not for HTML.

can you pls try this script :

(function getNotificationHeadingAndMessage(
    target,
    event,
    recipientTable,
    recipientSysId,
    vaNotificationRuntimeContext
) {
    var approval_record = new GlideRecord("sysapproval_approver");
    approval_record.get(target.sys_id);

    var requested_item_record = approval_record.sysapproval.getRefRecord();
    var ritm_sysid = requested_item_record.sys_id;
    var ritm_number = requested_item_record.number;

    var gr = new GlideRecord("sc_req_item");
    gr.get(ritm_sysid);
    var item = gr.cat_item.name;

    var messageHeading = [ritm_number, item];
    var messageContent = "<p>This requested item needs your review.</p>";

    // Start HTML table
    var variablesDetails = "<table style='border-collapse:collapse; width:100%;' border='1' cellpadding='5'>";
    variablesDetails += "<tr><th>Question</th><th>Answer</th></tr>";

    var variables = gr.variables.getElements();
    for (var i = 0; i < variables.length; i++) {
        var question = variables[i].getQuestion();
        variablesDetails +=
            "<tr><td>" +
            question.getLabel() +
            "</td><td>" +
            question.getDisplayValue() +
            "</td></tr>";
    }

    // Close the table
    variablesDetails += "</table>";

    messageContent += variablesDetails;

    return {
        messageHeading: messageHeading.join(" - "),
        messageContent: messageContent
    };
})(target, event, recipientTable, recipientSysId, vaNotificationRuntimeContext);