In Normal change request, How workflow trigger depends on category ?

[sudarshan5]

In Normal change request, How workflow trigger depends on category ? if category select as network workflow not attaching the change

[Dr Atul G- LNG]

Hi @sudarshan5 

"It is mainly based on the change type and change model, depending on how you are logging the change

Open any OOTB change flow and check the trigger conditions.

[sudarshan5]

Thanks Atul for quick response. i have also fallow you on youtube. 

the ask is like if i select the category field as Network on change form in normal change the workflow is not triggering. how i can troubleshhot?

[Dr Atul G- LNG]

Hi @sudarshan5 

In this case, you need to map the category to the flow in the trigger condition, and then it will work. Alternatively, it might be better to use the change models for the network and build a new flow based on what you want to create.

[sudarshan5]

Thanks for the repose, one more ask i need to add the approval group as custom group, how i can add...using workflow?