In Problem Management, In the list view of Problem tickets, the Change tickets related to a Problem ticket should be visible

[Sandeep74]

I need to populate only those records in list view on problem management

[shloke04]

Hi,

There is no such field OOB I am aware of which captures this information. 

In order to get you to a solution there can be multiple path here:

1) Problem can be linked to multiple Change Request. 

2) So Create a New List Type field on Problem Table and update this field when ever a Change gets added or linked to a Problem

3) Add this Field to your List Layout of Problem table.

Also what is the use case why you need this, since there is already a OOB relationship which shows this already..

Related List Name : Change Request

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Sandeep74]

Hi Shloke,

yes, this method which i have know already but one of the scenario i found out on google so i tired that but i couldn't figure it out so, i have raised it community that's it.

[Robbie · Accepted solution]

Hi Sandeep,

I'm not sure I completely understand your question here. Can you expand a little on what you're trying to achieve please.

There is a field in the baseline code (Out Of the Box) which captures a Change Request (Field name: rfc) related to a Problem. 

You can easily pull this field onto the List view of the Problem records (As shown below).

However, as Shloke04 points out and has eluded to, this OOB field is a reference field and stores/points to a single value, in this case a single Change Request.

In order to help others, please mark this as correct and/or helpful 

Thanks,

Robbie