In Reports for some user in list showing some data for some user not able to see data

[Sirri]

Hi All,

When some user open the report they are able to see the data. For some user it is showing as empty.

Please find  the attached screenshots for more information.

what can do If all user should want to see all the data. Please let us Know how we get why this is happening.

Thank you

[Ayushi12]

Hi @Sirri,

Please check the ACLs or any query business rules these can restrict data access for users.

Refer:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750079#:~:text=When%20runnin....

Please mark this response as correct or helpful if it assisted you with your question.

[AndersBGS]

Hi @Sirri ,

This defiantly sounds like a field ACL. Please check the ACLs for the given field/table to understand if you have one that is blocking. If needed to verify the ACLs, you can check with the Access Analyzer plugin which can be installed if not already installed:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Sirri]

Hi @AndersBGS ,

we have checked the field level ACL but there is not ACL for this. We have raised the case with Vendor for Investigation. we are not getting exact solution upto now.

Thank you

[AndersBGS]

Hi @Sirri ,

Have you tried the access analyzer to help figure out where the issue is?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Sirri]

Hi @AndersBGS ,

How to check Access analyzer. Please can you tell by step by step it will helpful to me.

Thank you