In service portal, there is a page called 'Ask a Question'. We have a catalog item by the name 'Ask a Question'. I want to populate the catalog item 'Ask a Question' in portal.Please help on how to achieve this?

[dipam3]

In service portal, there is a page called 'Ask a Question'.On click of it, its opening a different widget. We have a catalog item by the name 'Ask a Question'. I want to populate the catalog item on click of the page 'Ask a Question' in portal.Please help on how to achieve this?

[VigneshMC]

Thats the only place URL is defined, if you have updated the URL there and replaced the widget, it would work fine.

Can you share you widget screenshot?

[dvp]

You can use icon link widget and pass the catalog item in Widget Instance

[niedziel1]

I agree with dvp that the Icon Link widget might be a good fit for your need.  You can learn about the Icon Link widget in the Introduction to Service Portal training module on the developer.servicenow.com site.  

https://developer.servicenow.com/app.do#!/training/article/app_store_learnv2_serviceportal_london_se...

[Slawek_Radziewi]

Depends where you have it and what is the purpose. You might need to hide it and put link to your item. 

It might be part of knowledge Q&A module so replacing is rather not good idea for that. ..

[dipam3]

Hi Slawek,

We dont need Ask a question in knowledge Q&A module as well