in servicenow workflow when catalog task is cancelled then flow it is not moving forward.

[VijayramY]

in servicenow workflow when catalog task is cancelled then flow it is not moving forward.
When catalog task is closed complete or closed incomplete, then only workflow is moving forward.

Like to know why the workflow is not moving forward when catalog task state is moved to cancelled.
Please help me with the reason for this behavior. an how to fix this?

[Ankur Bawiskar]

@VijayramY 

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[nityabans27]

Hi @VijayramY,

The workflow doesn’t move forward because the Catalog Task activity doesn’t treat “Cancelled” as a completion state (it only checks for Closed Complete or Closed Incomplete).

Fix:

• Add a “Cancelled” transition in the workflow (state == 7), or

• Update the Catalog Task activity script to include state == 7 in its completion check.