In the inbound email action, how to map the target field to created incident into ServiceNow.

[mania]

Hi,

In the inbound email action, how to map the target field to created incident into ServiceNow.

Can anyone please help on this. It will be helpful.

Thanks in Advance!

[Community Alums]

Hi Mania,

Did you try adding the incident number to the subject line?

Because it works based on subject line.

[Sonam_Tiwari]

In your inbound email action script

You can include

sys_email.target_table = "incident";
sys_email.instance = <your incident's sys ID>; // this sets the target

[Dr Atul G- LNG]

Hi @mania 

You can do like this 

or in Record producer like