Major security Incident Workspace

[Eswari K]

Hello everyone, within the Major Security Incident workspace, you can find attachments under the Details tab. Could someone provide guidance on how to delete or remove these attachments from the workspace?

 Thanks,

Eswari.k

[Dr Atul G- LNG]

Hi @Eswari K 

[Dr Atul G- LNG]

Hi @Eswari K 

Resolution

1. Go to this link:
/sys_declarative_action_definition_list.do
2. Open the record name attachments
3. In the related list "declarative action assignments" you should see two actions. One table global the other incident. If you disable the one for the global table that should deactivate the paper clip on AWS case forms.

[Eswari K]

Hi @Dr Atul G- LNG ,

Thank you for your response. I implemented the suggested approach, but unfortunately, it did not yield the desired results. I would appreciate alternative solutions or recommendations to address the issue at hand.

Thanks,

Eswari.K

[Dr Atul G- LNG]

Hi @Eswari K 

I got this but not sure will it work on WS or not

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723785

The previous solution must work, please log a case with SN mate and share feedback.