In the Incident form Configuration Item (CI) reference field appears blank on forms.

[NitinT]

In the incident form Configuration item field appears blank, i imported xml files in the service now to integrated my application with service now instance, whenever new incident is created but CI field is empty.
i went through the many articles which is related to this issue but that help me.
Is anyone have any idea about this issue?

[NitinT]

Hello SwarnadeepNandy ,

In payload request i am sending the data which is generated by my application, the data is in json format, in the data , i'm not putting any value for CI field.