Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

In Virtual Agent need to remove the chat "What's your issue or request?.." being seen after Greeting

Priyankamahajan
Tera Contributor

‎06-03-2025 06:33 AM

Priyankamahajan_0-1748957340922.png

 

Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier 

"What's your issue or request? Or take a look at what I can help with."

However, I need to completely remove the second Chat blurb "Help me understand your Request/Issue". Can anyone help me understand how this can be done

0 Helpfuls
  • 467 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

‎02-27-2026 06:39 AM

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-disable-the-quot-what-s-your-iss...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls