Inactivity Monitor Report/Dashboard

[bcole]

Hello Community,

I'm trying to figure out how to create a dashboard for the Incident Inactivity Monitors. I thought I would start with a report but can't figure how to create a report to show that event either.  Any ideas?

[bcole]

Right. My problem is I'm not sure what I should be pulling to add to a report.  I don't see a way to reference Incident.Inactivity in report building.

[bcole]

Right. My problem is I'm not sure what I should be pulling to add to a report.  I don't see a way to reference Incident.Inactivity in report building.

[Bhuvan]

@bcole 

Table name is 'sysevent' and field name is 'incident.inactivity'

You can create a report or data visualization using this data source and share it with users/groups/email IDs for notifications.

There is a property glide.ui.permitted_tables that prevents reports & dashboards creation on system tables. Go to system properties and allow sysevent table to be allowed for reports & dashboards and save it

You can go to more actions -> Schedule and send the report to users/groups/email IDs.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@bcole 

Please note system events table do not retain data for a longer time and you can use this report to be shared on weekly basis so that you can have necessary data for reference.

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@bcole 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan