Incident tickets with no activity for 24 hours, then I will see in the ticket activity log that an email notification is sent to the caller. If there is still no activity after 48 hours, then I will see in the ticket activity log that a second email notification was sent to the caller reminding them that the incident is pending their response.
If the Incident with no activity for 72 hours need to close the ticket
#inactivitymonitor
