Inbound action emails are stuck in "Inbox" with state "Ready"

[TD14]

Hi,

Suddenly, all the email that are coming into the mailbox are going to the Inbox and stuck there on status of "Ready".

When I try to reprocess them manually, I receive the error:  "Error while classifying message. java.lang.NullPointerException".

Can someone please help with this?

Thanks

[Jon Barnes]

does your inbound action have a target table selected? have a look at this thread. if it is a new email, if target table is not selected, it may have issues finding what type of record to create.

https://community.servicenow.com/community?id=community_blog&sys_id=9cbc2a25dbd0dbc01dcaf3231f961999