Inbound action forward not working when using prefix FW:

[Vinicius2]

Hello everyone,

I’ve set up an inbound action of type "Forward" that creates a record in a custom table. However, it's not working when the forwarded email’s subject contains "FW:" (in uppercase). It works fine with "fw:" or "fwd:". I’ve already tried adding "FW:" to the glide.email.forward_subject_prefix property, but that didn’t resolve the issue.

Has anyone encountered this before or have any insights on what might be causing this?

[Vinicius2 · Accepted solution]

I discovered the issue: a Flow Designer using an inbound email trigger was preventing the inbound action from being triggered. To resolve this, I converted my inbound action into a Flow Designer with an inbound email trigger and followed the steps outlined in the post below:

Link to the post