Inbound Action from specific group

[Baggies]

I was trying to create an Inbound Action where the senders are all part of the same group. The type needs to be forwarded. I have come up with an Action that will work with a list of users, which may be helpful to someone.

I was wondering how to create a condition that looks at the user who forwarded the email, checks their group, and if they are a member of a specific group, processes the inbound action. I have the order , and email processing order plugin sorted out, so I know when to stop processing the action. A also thought I could use the 'from:' field.

Maybe the answer is in my script, something like "from.group == "Service-Desk" {

Any suggestions welcome if someone has done this already. Here's what I have for specific users if anyone needs something similar. Many thanks, Mark S.

type=forward, co condition, uses validators.

gs.include('validators');
var from = gs.createUser(email.body.from);

//need more than one email address to work with validators
if (from == "john.doe@somewhere.com"||"james.doe@thisplace.com")

    {
      current.opened_by = from;
      current.caller_id = email.from;
      current.assignment_group = "sys_id of assignment group here";
      current.assigned_to = email.from;
      current.state = 1;
      current.contact_type = "email";
      current.short_description = email.subject;
      current.description = "Email received from: " + email.origemail + "\n" + "Email copied to: " + email.to + "\n" + "Subject: " + email.subject + "\n\n" + email.body_text;
      //send to log user who forwarded email.

      gs.log("***Inbound Action from " + email.body.from);
      event.state="stop_processing";
}

[ohhgr]

Hi Mark,

You can achieve it simply by adding a condition in your inbound email action like

email.from.indexOf("group_name") !-1

But it will run only in case of mails sent on behalf of group.

Alternatively, you can use a glide record query to check if the user is a member of a particular group/groups.

Here's a thread discussing same : how to see if updated by is member of a group

Thanks,

Mandar

EDIT : You can also use the isMemberOf( ­'group_name') functionality provided by service now.

[Baggies]

Thanks Mandar, I read up some more on the wiki, and the consensus seems to be 'why not just use 'isMemberOf' as you said.

This is the error I am getting.

org.mozilla.javascript.EcmaError: Cannot convert null to an object.

  Caused by error in <refname> at line 6

  3:  

  4: var from = gs.createUser(email.body.from);

  5: gs.log("***Inbound Action from - " + email.body.from);

==> 6: if (from.isMemberOf('ServiceNow Administrators'||'IT - ServiceNow Support')){

  7:

my script is:

s.include('validators');

//var from = email.from;

var from = gs.createUser(email.body.from);

gs.log("***Inbound Action from - " + email.body.from);

if (from.isMemberOf('ServiceNow Administrators'||'IT - ServiceNow Support')){

              current.assignment_group = "33194bd90a0a3ce00100f0f13b5f845e";

              current.assigned_to = email.from;

              current.state = 1;

              current.contact_type = "email";

              current.short_description = email.subject;

              current.insert();

              event.state="stop_processing";

      }

Once again, many thanks for your help. Mark

[ohhgr]

Hi Mark,

It seems that the from is not   getting instantiated properly, (I'm not aware of gs.createUser() function)

you could try this code snippet to instantiate it.

var from = new GlideRecord("sys_user");

from.get("sys_id", email.body.from);

Let me know if it's helpful.

Thanks,

Mandar

[solutioningnow]

Hello Mark,

You can use isMemberof function as mention below:

var myUserObject = gs.getUser();

myUserObject = myUserObject. ­getUserByID( ­'abel.tuter'); //Pass sys_id or User Id

if( ­myUserObject. ­isMemberOf( ­'ServiceNow Administrators') || ­myUserObject. ­isMemberOf( ­'IT - ServiceNow Support')){

//write require line of code

}

Please try and let me know the outcome

Regards,

Solutioner