inbound action not working

[tGhadage]

Hi Guys, 

here is my inbound action: 

if (email.subject.contains("Critical") && email.recipients.toLowerCase().indexOf("test@test.com") > -1) {

            current.impact = 3;

            current.urgency = 3;

            current.priority = 3;

            current.short_description = email.subject;

            current.insert();

        } 

where I am creating incident with this info when the email address is from that id and if the subject contains

' critical'.

but it is creating incidents for short description other than critical also. 

Can you please guide!! 

Thanks!

[Amitoj Wadhera]

Hi @tGhadage  ,

Corrected Script:

if (email.subject.toLowerCase().indexOf("critical") > -1 && email.recipients.toLowerCase().indexOf("test@test.com") > -1) {
    current.impact = 3;
    current.urgency = 3;
    current.priority = 3;
    current.short_description = email.subject;
    current.insert();
} 

If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.

Thanks,

Amitoj Wadhera

[tGhadage]

So here incoming email address is presented as a recipient. 

[tGhadage]

its still creating the incident for the subject " clear ".