Inbound Action: "isNumeric" is not defined

[Nia McCash]

I tried creating a new Inbound Action for a custom task type that we have and the script seems to be giving some errors.

The script is as follows.   It is the same as the "Update Incident", "Update Problem", etc. scripts that came with ServiceNow originally:

gs.include('validators');

if (current.getTableName() == "my_custom_task_table_name") {

  current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

  if (gs.hasRole("itil")) {

  if (email.body.assign != undefined)

  current.assigned_to = email.body.assign;

  if (email.body.priority != undefined && isNumeric(email.body.priority))

  current.priority = email.body.priority;

  }

  current.update();

}

Except I am seeing errors in the logs that say:

org.mozilla.javascript.EcmaError: "isNumeric" is not defined.

Caused by error in <refname> at line 1

==> 1: gs.include('validators');

2:

3: if (current.getTableName() == "my_custom_task_table_name") {

4: current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

AND

org.mozilla.javascript.EcmaError: "isNumeric" is not defined.

Caused by error in Inbound Email Actions: 'Update Ad Hoc Request' at line 14

11: gs.warn("current.assigned_to = "+current.assigned_to, "Inbound debug") ;

12: }

13:

==> 14: if (email.body.priority != undefined && isNumeric(email.body.priority)) {

15: current.priority = email.body.priority;

16: gs.warn("current.priority = "+current.priority, "Inbound debug") ;

17: }

Where am I going wrong?   Why does the same script work just fine for Incident but not for my custom task type?

[Kalaiarasan Pus]

Does your table has priority choice values defined?

[Nia McCash]

Yes, it does.

[Kalaiarasan Pus]

In email, pass Priority: 4

[Nia McCash]

Here's my new script with some debugging statements:

s.include('validators');


if (current.getTableName() == "my_custom_task_table") {
   current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

   if (gs.hasRole("itil")) {
             if (email.body.assign != undefined)
                       current.assigned_to = email.body.assign;

             gs.warn("email.body.priority = "+email.body.priority);

             if (isNumeric(email.body.priority))
                       gs.warn("in isNumeric conditional");

             gs.warn("isNumeric passed");

// if (email.body.priority != undefined && isNumeric(email.body.priority))
// current.priority = email.body.priority;
   }

   current.update();


}

In the System Log, I get:

Information	Skipping 'Update Ad Hoc Request', did not create or update my_custom_task_table
Warning	org.mozilla.javascript.EcmaError: "isNumeric" is not defined.
	Caused by error in Inbound Email Actions: 'Update Ad Hoc Request' at line 12
	9:
	10: gs.warn("email.body.priority = "+email.body.priority);
	11:
	==> 12: if (isNumeric(email.body.priority))
	13: gs.warn("in isNumeric conditional");
	14:
	15: gs.warn("isNumeric passed");
Information	Skipping 'Update Change task', email is a reply, and the record it matches is not in the Inbound Email Action's table
Warning	org.mozilla.javascript.EcmaError: "isNumeric" is not defined.
	Caused by error in <refname> at line -1
Warning	email.body.priority = 4

[aaronanderson]

Hi Nia,

I'm sorry I didn't ask you this yesterday, I'm not sure why this didn't trigger.

Can you change your isNumeric to isNaN? NaN means NotaNumber.