Inbound Action - Recipient Contains

[Kiera Mears]

Hello,

Today we found an issue with one of our inbound action where it is set to activate if Recipient CONTAINS lis@OurOrganisation.com. This is how all of our inbound actions have always been set up and have worked without issue.  However, today it got triggered because a user who's email address ended in lis@OurOrganisation.com (e.g. John.Salis@OurOrganisation.com) was in the recipients list.

Is there a smarter way of configuring this? I can't just put 'Recipient IS lis@OurOrganisation.com' because sometimes it will include multiple individuals in the Recipient field, and the same goes for the 'To' field.

[Ankur Bawiskar]

@Kiera Mears 

you can use script in that inbound action

// Get the recipients from the email
var recipients = email.recipients.split(',');

// Define the specific email address to check
var specificEmail = 'lis@OurOrganisation.com';

// Flag to determine if the specific email is found
var emailFound = false;

// Loop through each recipient and check for an exact match
for (var i = 0; i < recipients.length; i++) {
    var recipient = recipients[i].trim();
    if (recipient.toLowerCase() === specificEmail.toLowerCase()) {
        emailFound = true;
        break;
    }
}

// If the specific email is found, proceed with the inbound action
if (emailFound) {
    // Your inbound action logic here
    gs.info('Specific email found, proceeding with inbound action.');
} else {
    gs.info('Specific email not found, skipping inbound action.');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kiera Mears]

There are 2 emails it needs to identify in the 'specificEmail', how do I add an 'or'?

[Ankur Bawiskar]

@Kiera Mears 

enhance as this

I believe I have answered your original question.

// Get the recipients from the email
var recipients = email.recipients.split(',');

// Define the specific email address to check
var specificEmail = 'lis@OurOrganisation.com';
var specificEmail1 = 'lis1@OurOrganisation.com';

// Flag to determine if the specific email is found
var emailFound = false;

// Loop through each recipient and check for an exact match
for (var i = 0; i < recipients.length; i++) {
    var recipient = recipients[i].trim();
    if (recipient.toLowerCase() === specificEmail.toLowerCase() || recipient.toLowerCase() === specificEmail1.toLowerCase()) {
        emailFound = true;
        break;
    }
}

// If the specific email is found, proceed with the inbound action
if (emailFound) {
    // Your inbound action logic here
    gs.info('Specific email found, proceeding with inbound action.');
} else {
    gs.info('Specific email not found, skipping inbound action.');
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Kiera Mears 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.