Hi there,
Following the great article of bradfordshelley, I set up a solution to send Outlook invitations from a custom table records.
However, I don't understand how we can handle responses, I would like ServiceNow to get the answers (refuse/accepted) and to do some actions in the linked record (update the state or set comments for example).
In my case I am using Outlook 2016, I followed the steps Bradford described in hisarticle (especially setting the sys_id in UID and ServiceNow instance email).
When I refuse or accept the meeting, ServiceNow receives the response, but the body is empty and I did not figure out how to link the answer to the record (by the way I am using a custom child table of Task).
I get some parameters in the Headers, Content Type and UID fields (the UID is different from the sys_id of the record, is it normal ?) but I d'ont how to use them.
Here is the email which is sent as invitation :
Any idea on how to figure out for which record is linked to reply ? is there something wrong ?
Thank you in advance
