Inbound Action

[purdue]

Hello,

I need some assistance with an inbound action.   I need to populate the email address of the sender in the email variable and need to populate the email body in the description of the sc_task. 

Thanks,

Chad

createRequest();

function createRequest() {

var cartId = GlideGuid.generate(null);

var cart = new Cart(cartId);

var item = cart.addItem('70e9b1c01b2912d08d722f4b234bcb9a');

//var sid = email.body.request_generated_by.trim();

cart.setVariable(item,'requested_for', gs.getUserID());

cart.setVariable(item, 'short_description', email.subject.toString());

cart.setVariable(item, 'email',email.receipient.toString());

var rc = cart.placeOrder();

var tsk = new GlideRecord('sc_task');

tsk.addQuery('request', rc.sys_id);

tsk.query();

while (tsk.next()) {

tsk.description = email.body_text;

current.update();

}

[purdue]

The requirement is for users to send to address that generates uses catalog item.  I will try populating the email using above.

Thanks,

Chad

[Moin Kazi]

The primary purpose of the Cart API is to submit requests through scripts. If the catalog item you mentioned under the Cart API has a flow or workflow, please verify it. Typically, a SC Task is created by the attached flow or workflow in the catalog item. If your flow does not have a SC Task, you will need to modify it and add the necessary task.

Hope this help you.

Regards

Moin

[purdue · Accepted solution]

Hello,

I was able to overcome this however I need to set condition to only return true if domain in sys_property matches user domain.   I tried this in condition but is not working.   Any idea?  

gs.getProperty('wbd_domains').toLowerCase().indexOf(email.origemail.split('@')[1].toLowerCase()) >=0

Thanks,

Chad