Work notes timestamp issue

Ibaa_Shoheb · ‎10-25-2018

Hi,

We have user who says that he is unable to see the time stamp for worknotes.

I tried impersonating users account, I can see it with his profile, but when he checks login into his account, he is unable to see the timing of worknotes. What can be the issue here? Only a single user is facing the issue.

Regards,

Shoheb Shaikh

Chuck Tomasi · ‎10-31-2018

Have you checked the user's preferences? go to sys_user_preference.list, then find any preferences related to that user. Ass a test, you can export all the preferences to an XML file, then delete them so the user has a "clean slate". If the problem is gone, then you know it was one of those preferences and can start picking them apart. If you wish, re-import the XML file and look at the individually until you find the one that was causing the issue.

View solution in original post

Andrew Barnes - · ‎10-25-2018

Greetings Shoheb,

If you are able to see it when impersonating the user, then they have something unique in how they are access it. It might be a browser or cache issue. Have the user try to access a record in a known working scenario, or in an private browser session.

-Andrew Barnes
Developer Advocate
Flow Designer London Learning Module: http://bit.ly/2ypjKUX

Ibaa_Shoheb · ‎10-25-2018

Tried everything from clearing cache, login from different browser and even login from different machine. No luck, same issue.

Andrew Barnes - · ‎10-25-2018

Check the users preferences for any time related settings.

Jaspal Singh · ‎10-25-2018

Hi Shoheb,

Look for User preferences once from User Administration >> User preferences

preference: glide.ui.date_format

Value: {shortDate:false,timeAgo:false,dateBoth:true}

Thanks,

Jaspal Singh

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