inbound and outbound integration

[Deepika Jain]

What is inbound and outbound integration process in event management ServiceNow ?

Please explain in a layman language example .

[Manmohan K]

Hi @Deepika Jain 

Inbound integration refers to the process of receiving information or data from external systems into ServiceNow. It's like ServiceNow acting as a receiver of data. When an inbound integration is set up, ServiceNow listens for data coming from another system or application. For example, let's say you have an HR system that stores employee information, and you want to synchronize that data with ServiceNow. In this case, you would set up an inbound integration in ServiceNow, which would allow the HR system to send employee data to ServiceNow. This integration enables ServiceNow to receive and process the information, making it available within the ServiceNow platform.

On the other hand, outbound integration involves sending information or data from ServiceNow to external systems. It's like ServiceNow acting as a sender of data. When an outbound integration is configured, ServiceNow is responsible for initiating the transfer of data to another system or application. For example, let's say you have a ServiceNow incident management system, and you want to send notifications to your team's collaboration tool whenever a new incident is created. In this case, you would set up an outbound integration in ServiceNow, which would trigger the notification to be sent to the collaboration tool, providing real-time updates to your team.

In summary, inbound integration is about ServiceNow receiving data from external systems, while outbound integration is about ServiceNow sending data to external systems. Both types of integration allow ServiceNow to connect with other applications, exchange information, and streamline processes by ensuring that data is consistent and up-to-date across different systems.

Please mark answer as helpful and correct if it resolves the issue

Regards,

Manmohan

[Deepika Jain]

Thanks you for the answer .

I have one more question about the outbound and inbound action , Is Mid Server only make outbound calls is true or not .

[Deepika Jain]

Thanks you for the answer .

I have one more question about the outbound and inbound action , Is Mid Server only make outbound calls is true or not ?

[Community Alums]

Hi @Deepika Jain ,

In ServiceNow Event management, connectors are used to connect the Event management to external systems and services. Connector methods are the different ways that connectors can communicate with external systems. These methods include REST, SOAP, JDBC, and SNMP.

Integration types are the different ways that Event management can integrate with other systems. There are different types of integrations like Inbound, Outbound, and Bi-directional.

• Inbound integration: allows external systems to send events to ServiceNow Event management.
• Outbound integration: allows ServiceNow Event management to send events to external systems.
• Bi-directional integration: allows both ServiceNow Event management and external systems to send and receive events.

Data sources are the external systems and services that Event management can connect to. Examples of data sources include monitoring tools, IT service management tools, and log management tools.

To give you an example in layman language, imagine you want to connect your home security system with your mobile phone. Connectors are the wires/cables that connects the two systems together, the connector methods are the different ways that the wires can be connected to the systems, integration types are the different ways the systems can communicate and Data sources is the source of the data that needs to be communicated in this case it's your home security system.